Last Updated: March 28, 2025

Thank you for using Raffle Ticket. We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights in relation to your data.

1. Information We Collect

1.1 Personal Information:

  • Name, email address, phone number, and postal address

  • Date of birth (for age verification purposes)

  • Profile information such as username, password, and preferences

  • Photos or avatars you choose to upload

1.2 Payment Information:

  • Credit or debit card numbers, expiration dates, and security codes

  • Bank account numbers for direct debit transactions

  • PayPal account information or other digital wallet details

Note: All payment information is processed securely through our PCI-DSS compliant payment providers.

1.3 Usage Data:

  • Log data including IP address, browser type, operating system, and pages visited

  • Device information such as device ID, model, and OS

  • Location data (if permitted by your device settings)

  • Event creation and participation history

  • Ticket purchase and raffle entry records

  • Communication preferences and marketing responses

1.4 Automatically Collected Information:

  • Cookies and tracking technologies

  • Analytics data on app usage patterns

  • Error logs and crash reports

2. How We Use Your Information

2.1 Service Provision and Improvement:

  • Facilitate account creation and authentication

  • Process transactions and send notifications

  • Provide support and respond to inquiries

  • Improve user experience and app performance

  • Develop new features and services

2.2 Communications:

  • Send administrative emails (e.g., password reset, event reminders)

  • Provide transactional notifications (e.g., ticket confirmations, raffle results)

  • Send marketing messages (with your consent)

  • Conduct surveys and feedback collection

2.3 Legal and Security:

  • Prevent fraud and ensure legal compliance

  • Respond to lawful requests

  • Enforce our Terms of Service

  • Protect users’ safety and rights

2.4 Personalization:

  • Tailor content and suggestions to your preferences

  • Provide location-based features (with permission)

3. Sharing of Your Information

3.1 Service Providers:

  • Payment processors

  • Cloud storage vendors

  • Analytics and marketing providers

  • Email service vendors

3.2 Legal and Regulatory:

  • In response to subpoenas or legal orders

  • To comply with the law

  • To protect our rights or users

3.3 Business Transfers:

  • In mergers, acquisitions, or investor due diligence

3.4 With Your Consent:

  • When you explicitly choose to share data

  • To public profiles or other users as you permit

4. Your Privacy Rights

4.1 Access:

  • Request a copy of your personal data

4.2 Correction:

  • Update your profile or request corrections

4.3 Deletion:

  • Request removal of your personal data (subject to legal exceptions)

4.4 Data Portability:

  • Request an export of your personal data

4.5 Marketing Opt-Out:

  • Use the unsubscribe link in emails or change your preferences

4.6 Cookies and Tracking:

  • Manage cookies via your browser

  • Disable certain tracking through device settings

5. Data Security

5.1 Security Measures:

  • We use encryption, access controls, and audits to protect data

5.2 Data Retention:

  • Data is retained as long as needed for the purpose it was collected

5.3 International Transfers:

  • Data may be stored in countries outside of yours, with appropriate safeguards

6. Children’s Privacy

  • The app is not intended for children under 13

  • We do not knowingly collect data from anyone under 13

7. Changes to This Policy

  • We may update this Privacy Policy and notify you via app or email

8. Contact Us

If you have any questions, email us at: info@raffleapp.com